We want to ensure customer satisfaction with our renovation services at Auralite Pte Ltd. While renovation projects involve customised work and unique materials, we understand that there may be situations where returns and refunds are necessary. This Returns and Refunds Policy outlines the guidelines for such cases:

1. Eligibility for Returns and Refunds:

• Products: As a renovation company, we primarily offer services rather than physical products. However, if there are instances where we provide materials or products as part of the project, the eligibility for returns and refunds will be determined on a case-by-case basis.
• Services: Returns and refunds for services are evaluated based on the specific circumstances and nature of the project. We aim to address any issues or concerns promptly and fairly

2. Damaged or Defective Products:

• Products: If any materials or products provided by us are found to be damaged or defective upon delivery, please notify us immediately. We will assess the situation and take appropriate action, which may include replacement or refund, depending on the circumstances.
• Services: If there are any damages or deficiencies in the workmanship or quality of our services, please inform us promptly. We will evaluate the situation and work with you to rectify the issue. We will handle it on a case-by-case basis.

3. Change of Mind or Non-Satisfaction:

• Products: Due to the customized and project-specific nature of our renovation services, returns or refunds for products due to a change of mind or non-satisfaction will generally not be accepted. However, if there are exceptional circumstances, we may consider such requests at our discretion.
• Services: If you are dissatisfied with our services, we encourage you to contact us to discuss your concerns. We will make reasonable efforts to address the issue and find a satisfactory solution. Refunds in these cases will be evaluated on a case-by-case basis.

4. Refund Process:

• To initiate a return or refund request, please contact our customer service department within a reasonable timeframe. Provide relevant details, such as the nature of the issue, supporting evidence (if applicable), and any other pertinent information.
• We will review the request and may require additional information or conduct an inspection if necessary.
• If a refund is approved, we will process it within a reasonable time period using the original payment method, unless otherwise mutually agreed upon.

5. Exceptions:

• Any products or materials that have been altered, modified, or damaged after delivery may not be eligible for returns or refunds.
• Returns and refunds for services provided by subcontractors or third-party service providers are subject to the terms and conditions of their respective agreements.

6. Dispute Resolution:

• If there is a disagreement regarding returns or refunds, we encourage open communication to reach a resolution.
• In the event that a resolution cannot be achieved through direct communication, any disputes arising from returns or refunds will be resolved in accordance with the dispute resolution provisions outlined in our Terms and Conditions.

Please note that this Returns and Refunds Policy is provided as a general guideline and may be subject to specific terms and conditions agreed upon in individual contracts or agreements. We recommend consulting the specific terms outlined in your contract or contacting our customer service for further clarification.